Privacy Policy

1. Introduction

Solutio One L.L.C–FZ ("Solutio One", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.solutioone.com), use our services, or interact with our messaging platforms, including our integrations with Meta Platforms, Inc. services (WhatsApp, Messenger, Instagram).

We operate in compliance with the UAE Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), and Meta's Business Terms.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

2.1 Information You Provide to Us

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, telephone number, and business address.
• Business Data: Company name, job title, and industry.
• Communications: Content of messages you send us via contact forms, email, or messaging platforms.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website and services.

2.3 Data from Meta Platforms

When you interact with our services via WhatsApp, Messenger, or Instagram, we process data in accordance with Meta's policies. This includes:

• Phone numbers and profile names (WhatsApp).
• User IDs and public profile information (Messenger/Instagram).
• Message content, timestamps, and delivery status.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our website and services.
• To understand and analyze how you use our website.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your transactions and manage your orders.
• To find and prevent fraud.
• To comply with legal obligations and enforce our terms.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics, payment processing).
• Meta Platforms: As a Meta Business Partner, data processed via WhatsApp, Messenger, and Instagram is shared with Meta in accordance with their data processing terms.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes AES-256 encryption for data at rest, TLS 1.3 for data in transit, strict access controls, and regular security audits. However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• The right to object to processing: You have the right to object to our processing of your personal data.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using our services, you consent to the transfer of your data to the United Arab Emirates, Brazil, and other locations where we or our service providers operate.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Entity: Solutio One L.L.C–FZ
• Email: [email protected]
• Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai – UAE
• Phone: +55 11 3199-3905